Introduction

TEAMs support management system is called Manage Engine Service Desk Plus and manages all the correspondence with our Support staff once a ticket had been raised.

Contacting us by Email

The email address “support[@]teamenergy.com” can be used to send your request.

Contact using using Web Form (Support Portal)

Customers can raise tickets via the online web portal:

https://helpdesk.teamenergy.com

You will need to create a new username/password before you can login to the portal. You will receive an email from “noreply@zohoaccounts.com” to set your password. The email will look like the following:

Once logged into the portal, the home page will display:

Contacting us by Telephone

Call (01909 690 018) to for us to raise a ticket on your behalf if follow up investigation is required as a result of the phone call. You will receive an automated email from the system when the new ticket has been raised, and you will be able to reply to that ticket to update us.

Email replies and updates from the Support

Any emails received from the TEAM Support Helpdesk will come from the email address (support[at]teamenergy.com).

You can to reply to the emails to send us an update/further information relating to the same request. Please don’t change the subject of the email (the system uses the text in the subject to link it to the ongoing existing ticket in the system).

When will I get email updates?

You can expect the following email notifications to be received once a ticket has been raised:

Initial acknowledgement email on receipt of a new ticket
Reply notification when a TEAM representative has replied to the ticket
Solved notification when the status of the Ticket has been changed to “Solved”

Automatic Notifications

Automatic Notifications can be set up for:

Details of any planned maintenance
Details of any severely degraded performance
Latest set of degree days are available

Click here for more details on how to subscribe.